Shipping policy

Shipping Policy

At THE FRAGRANCE STORE, we are committed to ensuring your luxury fragrance arrives safely and swiftly.

Delivery Timeframes

• Within Kenya:

Orders are delivered within 24 hours of confirmation.

• Within East Africa:

Delivery takes up to 2 days via trusted regional couriers.

• Worldwide Shipping:

We ship globally with a delivery time of up to 7 working days, depending on the destination.

Order Processing

• Orders placed before 3:00 PM EAT are processed the same day.

• Orders placed after this time will be processed the next business day.

Shipping Partners

We work with reputable logistics partners to ensure safe and timely deliveries both locally and internationally.

Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS to follow your shipment in real time.

Shipping Costs

• Shipping costs are calculated at checkout based on your delivery location.

• Occasionally, we offer free shipping promotions—stay tuned to our social media and newsletters.

Customs & Duties (for International Orders)

Please note that international shipments may be subject to customs duties or import taxes, which are the responsibility of the recipient.